Shipping policy
Order Processing and Shipping
- Cut-off Days: Changes to your upcoming shipment (e.g. address updates, product changes) must be made at least 5 days before before your scheduled billing date.
- Delivery: we ship via standard carriers. While we strive to ensure your coffee arrives fresh and on time, shipping delays caused by carriers are outside of our control.
- Orders are processed as received. Expect a 5-7 day processing and handling time before receiving your order. We thrive to deliver your product as fresh as possible. For large orders (50Kg or more), expect 2 weeks for delivery.
- We are unable to ship to PO boxes, therefore, please provide an actual address for product delivery.